For example, UsefulFeedback comes pre-installed with an adapter that can invoke SOAP web-services using information HTTP posted to it by an interface point. If the CRM system provides interfaces which expect communication in forms other than an HTTP post, then an adapter must be used between the UsefulFeedback interface point and the CRM interface. If required, XSL style-sheets to manipulate the data sent to, or received from, each resource can also be configured through this wizard. The CRM integration wizard found in the Administration menu allows the HTTP resource for each interface point to be configured. The content and format of the information passed will vary depending on the interface point in question. As a form is launched in UsefulFeedback, customer details can be retrieved from the CRM system on submission, form details case can be sent back to the CRM system to create a case record as case-work is undertaken, any status changes made can be shared between the two systems.Įach interface point expects an HTTP resource or REST web service to which input information will be posted and output information received in response. Check out our privacy policy and understand how your data is treated by us.UsefulFeedback is able to share customer and case information with your chosen CRM system through interface points made available at each stage of the case capture and submission process.Įach interface point allows for information to be pulled from or pushed back to the CRM system so that a CRM record of each customer interaction carried out through UsefulFeedback is created and kept synchronised between the two systems.
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